Services and Support Service network

Service network

Shenzhen headquarters as a professional service platform,painting circl with Beijing, Shanghai, jinan, chongqing four offices for the point , make up the national network.

After sale
Contact information

  • Service hotline

    18927481480

  • Online consultation

    18927481480

National Joint Insurance
Service Network

 

GLOSHINE "service Shinkansen" is a professional customer service brand created by shenzhen GLOSHINE technology co.

 

On the other hand, in order to enable customers to skillfully use the LED display system, and can deal with some basic faults.

 

The scope of services has been involved in pre-sale, in-sale and after-sale product selection, software and hardware upgrade, maintenance, update, lease of main equipment and customer training, etc.

  • 0 1.

    Communicate with customers

    GLOSHINE to perfect the product maintenance system of LED display industry and strive to build a professional customer service brand

  • 0 2.

    Understand needs

    Help customers understand Guangxiang's products, including product categories, specifications and models, product performance, use environment, supporting facilities.

  • 0 3.

    Selection plan

    Display type, system card, power configuration, signal cable, etc. And to assist customers to do a good job in engineering planning and system needs analysis, so that our products can meet the needs of users to the maximum extent.

  • 0 4.

    Customer training

    Conduct basic training, focusing on the basic principles of display screen. Installation on site, with emphasis on training in the use and maintenance of display screens

  • 0 5.

    Dynamic Tracking Management

    Solve all kinds of faults and use problems encountered in LED mobile display products, and establish a perfect customer file system at the same time.

Pre sale service

  • 01.

    Service Purpose

    GLOThe main purpose of pre-sales service is to communicate with customers, let them understand the products of GLOSHINE fully, and assist them to do a good job in engineering planning and system demand analysis, so that our products can meet the needs of users to the maximum extent, Also make client's investment maximizes the overall economic benefits.

  • 02.

    Product Consulting

    Fully understand customer needs and use environment, to help customers understand the GLOSHINE products, including product categories, specifications, models, product performance, use environment, supporting facilities.Help customers choose a match. Such as: display type, system card, power configuration, signal cable, etc.(for details, please contact the person in charge of each sales area).

  • 03.

    Technical Consulting

    Provide technical support to customers, including technical parameters, product performance, service life, software platform.(for details, please contact the person in charge of each sales area).

  • 04.

    Technical Project

    Fully understand customer needs and use environment, to help customers understand the  GLOSHINE products, including product categories, specifications, models, product performance, use environment, supporting facilities.Help customers choose the matching scheme, Such as: display type, system card, power configuration, signal cable, etc.(for details, please contact the person in charge of each sales area).

  • 05.

    Provide Solutions to Customers

    Provide solutions to customers, including screen size, specification confirmation, installation plan, distribution confirmation, communication plan, etc.(for details, please contact the person in charge of each sales area).

  • 06.

    Training Services

    The purpose of the training service is to enable customers to be proficient in the use of the LED display system, and can deal with some basic failures.Training is generally divided into two steps: the first step is to carry out basic training in the production factory,Focus on the basic principles of the display screen.The second step is at the installation site, focusing on the use and maintenance of the display screen.(for details, please contact the person in charge of each sales area).